VENUM CUSTOM FAQ
What is the processing time for VENUM CUSTOM apparel?
All custom apparel can take up to 4 weeks to process before shipment.
What is the processing time for VENUM CUSTOM shoes and accessories?
All custom shoes and accessories, such as bags, can take up to 4 weeks to process before shipment.
Is it possible to exchange VENUM CUSTOM UFC items?
All VENUM CUSTOM items are neither refundable nor exchangeable if they comply with the received order specifications. However, if you receive a defective product or a product not in conformity with your order (material and/or color) a refund or exchange will be accommodated.
The exchange period is 7 days from receiving the custom item.
If you notice a quality problem with your VENUM CUSTOM UFC item, please contact our dedicated after-sales service:
contact.us@venum.com for the America Zone.
Remember to include your phone number when making a purchase and when emailing the After Sales Service so we can contact you if necessary.
Is it possible to cancel a VENUM CUSTOM order?
All orders placed are automatically processed as soon as they are confirmed. It is therefore very difficult to modify or cancel your order after validation and payment. It is desirable to contact us as soon as possible, through our customer service by phone or web-chat (see the footer of the site from which you place your order). An email is acceptable but will be received and processed less quickly.
Before proceeding to the validation and payment of your VENUM CUSTOM creation, be certain of your size and design choices.
How can I follow/track a VENUM CUSTOM order?
It is possible to track your order like all those placed on the Venum site once it has been shipped (about 3-5 business days after its validation).
Why are VENUM CUSTOM orders separated from the rest of your items?
The orders you place on our site relate to products in stock in one of our warehouses. A Venum custom order is for a unique product that does not exist yet. These orders are processed by a different system. As with all other orders, however, you will receive a confirmation by email and a further message at the time of shipment.
What is the delivery time of VENUM CUSTOM football gloves?
The estimated time is 3-5 business days. We will however do our best to deliver to you faster.